Posted: Saturday, January 6, 2018 6:51 AM
**Job Description:** General Description/Purpose The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front End is responsible for completing all other duties as assigned. Work Schedule Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of the store. Scope This position reports to a Support Manager Front-End and does not have direct reports. Essential Knowledge, Skills, and Abilities **Acting with Honor and Character:** Integrity and Ethics **Administrative Ability:** Administrative Ability; Computer Use; Form, Report, and Log Completion **Arithmetic Computation:** Arithmetic Computation **Basic Equipment Use/Assembly:** Equipment Operations **Being Organizationally Savvy:** Organizational and Department Knowledge **Communicating Effectively:** English Language Proficiency; Telephone Etiquette; Verbal Communication; Written Communication **Conscientiousness/Inspection/Detail Orientation:** Attention to Detail; Dependability **Customer Service:** Customer Need Identification (Curiosity); Customer Service Orientation **Decision Making:** Decision-Making; Problem Solving **Demonstrating Personal Flexibility:** Adaptability/Flexibility; Learning; Stress Tolerance **Focusing on the Bottom Line:** Accountability; Initiative **General Product or Service Knowledge:** General Product and Service Knowledge **Getting Organized:** Multi-Tasking; Planning and Organizing; Time Management **Keeping on Point:** Sense of Urgency **Loading/Receiving:** Loading **Managing Diverse Relationships:** Diversity Awareness **Policies & Procedures:** Lowe's Policies and Procedures; Lowe's Safety and Loss Prevention Policies and Procedures; Return and Exchange Policies; UPC Tags **Job ID:** 1314861BR **Line of Business:** Store **Job Category:** Customer Service **Department:** 0605 - Delivery **Employment Type I:** Temporary **Employment Type II:** Full-Time **Location #:** 0590 **Location Name:** NW Austin, TX **City:** Austin **State:** TX **EEO Statement:** Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
• Location: Austin
• Post ID: 28034132 austin