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Posted: Thursday, January 4, 2018 12:10 AM

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DESCRIPTION

We invite you to also apply for the Residential Retention position if the job description describes you!

What will I be doing?
In this customer-centric role, you will use your exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their Spectrum services. You will investigate problems, track reasons for disconnect requests, and take ownership of customers’ concerns to assist them in making the decision to stay.
You will confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services.
This passion for the customer will ensure long-term customer satisfaction and in turn, reward you with a rich compensation package, as well as flexible & generous benefits that include discounted pricing on your own Spectrum products & services.

Some of your Essential Job Functions:
● Handle inbound disconnect/downgrade calls from existing customers.
● Responsible for skillfully retaining customers through positive customer relationship building.
● Diffuse the irate customer situation by utilizing strong listening skills and probing techniques.
● Identify reason(s) for disconnect and overcome objections in an effort to retain the customer.
● Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers.
● Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner.
● Work within the hours of 6am to 12pm.

You are a match if you possess the following:
● Customer-centric mentality and passion for the customer.
● Effective listening skills with high level of empathy to solve problems.
● Ability to probe and correctly identify customer needs/concerns.
● Proven ability in objection handling techniques and ability to deal with rejection.
● Ideal candidates will have 3-5 years of sales-driven service and/or retention experience but if you have the drive, we want to learn more about you!
● If you are able to work Saturday and Sunday, between the hours of 6am to 12pm.

What’s in it for you?
● Weekly contests and incentives! Fun!
• Great team-oriented culture!
● Annual potential of $60K+
• Starting Base Pay @ $13.68 (Annualized) $ 28,454.40
• Commission New Hire Allowance (3 Months) $ 2,750.00
• 401k (100% max up to 6% of annual salary)
• Retirement Accumulation Plan (3% Employer Contribution) and matching
• OASDI & SSI (Employer Contribution)
Other Rewards:
• Employee Account Services
• Education Assistance
• Health Benefits:
• Average Spend by Charter per Employee (Medical Plan)
• Average Contribution to Health Account (HSA, HRA)
● Robust benefits like Medical, Dental, Vision, Matched 401(k) and Discounted cable, phone and Internet services!


Myra E. Breck | Recruiter
512-583-3148
2433 Rutland Drive, Austin, TX 78758
Myra.Breck@Charter.com

REQUIRED EXPERIENCE

Ideal Candidate will have:
Call Center experience
Problem Resolution
Excellent Listening and Communication Skills
Sales experience
Team spirit and can do attitude.

REQUIRED SKILLS

Ideal Candidate will have:
● Customer-centric mentality and passion for the customer.
● Effective listening skills with high level of empathy to solve problems.
● Ability to probe and correctly identify customer needs/concerns.
● Proven ability in objection handling techniques and ability to deal with rejection.
● Ideal candidates will have 3-5 years of sales-driven service and/or retention experience but if you have the drive, we want to learn more about you!
● If you are able to work Saturday and Sunday, between the hours of 6am to 12pm.


Salary or Pay Rate 13.68 plus uncapped commission

• Location: Austin

• Post ID: 26774022 austin
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