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Posted: Saturday, January 6, 2018 9:25 PM

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay - a company you can be proud to be a part of. As a key member of the Customer Service Delivery leadership team, this person will be responsible and have the attributes to perform in the following key areas: Customer Development Customer Centric thought process with the ability to listen to customer needs, synthesize, and develop a strategy for improved business performance. Excellence at deploying product, policy, or process change to ensure our customers and front-line teammates are prepared and successful. Experience improving Customer Satisfaction Scores through improvement in front line teammate development, process improvement, and tool development. Partner with Business Units around the world to implement improvements for our customers. Employee Development Passion for the training and development of each employee. Improve overall employee satisfaction scores and improve overall attrition rates. Intense focus on developing Direct Reports and enabling them to thrive. Leadership Passion for challenging the status quo, take appropriate risks, and be provocative build relationships with peers around the world, and have the ability to work with Business Units in an effective and productive way. Lead change in ways that motivate and inspire others. This person must have experience in leading and managing large customer service team. Experience in a contact center and/or ecommerce industry is desired. The ideal candidate will have a blend of the following in their background: * Must have at least 5 years + of strategic and operational leadership experience in a customer service environment * Experience in delivering customer support through multiple contact channels, including e-mail, chat and phone is highly desirable. * Excellent customer centric service philosophy and understanding of the challenges in providing a world class customer experience while controlling costs in a growth environment. * A successful track record in achieving and exceeding customer service goals in a high growth business This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies at View our privacy policy at View our accessibility info at _eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at_ _talent@ebay.com_ _. We will make every effort to respond to your request for disability assistance as soon as possible._ _For more information see:_ _EEO is the Law Poster_ _EEO is the Law Poster Supplement_ R0018103


• Location: Austin

• Post ID: 28062227 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018