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Posted: Sunday, January 7, 2018 5:09 AM

Job Description:/h3:
Our client, a leader in document management services and SaaS software serving small to mid:size government and business markets, is seeking a Client Support Representative for their Northwest Austin location. If youre tired of working at a job where your efforts go unnoticed, and you want to find a place where your hard work makes a difference, this is your opportunity to join us as a Customer Service Representative. Many of our candidates are interested in growing with a company: this position holds the potential for you to transfer to our Sales or Accounts Management Department. Our client embodies a fun, contemporary culture. Ideally, we are seeking someone with a heart for customer service, who is tech:savvy.
Rewards: This is a full time, temp to hire position with our client with a full:time base of 28,000/yr (bonus eligible).
Responsibilities
:Provide front:line support to our customers via phone, email, and chat
:Delivering fast quality support to customers and colleagues, answering questions, showing demos, and referring new opportunities you might find to the sales team for additional bonuses
:Perform software installations, assist with configuration of hardware/software, assist in resolving support tickets and logging and record any bugs for escalation to proper engineering teams.
Requirements:
:1:3 years of experience in this field or in a customer support role
:An IT certificate, Associate degree or experience with basic installs and problem resolutions is preferred
:Excellent telephone presence
:Technical support experience via phone calls and inbound email
:Excellent interpersonal and communication skills to facilitate relationships with customers
JOB ID 37232
Company Description:/h3:
And now a little about us: LeadingEdge Personnel is a FUN and professional staffing agency, Texas owned and operated for over 22 years Our goal is to help you find your next career move. LeadingEdge Personnel focuses on temp, temp: to:hire and direct hire placements throughout the Austin and San Antonio area. We staff for the best because we attract the best employees. We cant wait to help you achieve your next dream job

Source: https://www.tiptopjob.com/jobs/76798357_job.asp?source=backpage


• Location: Austin

• Post ID: 28033532 austin
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