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Posted: Saturday, January 6, 2018 9:13 PM

Job Description Description Responsible for the administration, development, support of the Microsoft Dynamics 365 CRM and Field Service Environments. This resource will be responsible to architect, lead, manage and perform Microsoft Dynamics CRM and Field Service implementation projects for CAPS. The resource will assist the Project Manager to ensure a successful solution is delivered on-time and on-budget. PRIMARY DUTIES & RESPONSIBILITIES Work with the business users and partner project teams to define functional requirements and document solution design Configure the Microsoft Dynamics CRM and Field Service Environments as needed Specify and convey requirements for custom code, integrations, and custom reports to development team and test completed solutions. Analyze CAPS business requirements for CRM and Field Service, perform Fit-Gap analysis and present functional solutions Prepare and maintain Functional Requirements document and Functional design document Perform functional testing of the implemented CRM and Field Service System Work collaboratively with team members to troubleshoot and resolve Dynamics CRM and Field Service issues Manage and maintain all technical aspects of the CRM and Field Service; user access, break-fixes, upgrades/ enhancements, etc.. Provide guidance for system changes and enhancements Coordinate with Business and Change Review Board to develop system enhancements/functionality Monitor and maintain CRM and Field Service integrations including technical troubleshooting of APIs and source/target integration points Review software upgrades and patching and complete deployment testing Install applications and configure environments for use in development, testing and production Maintain support documentation and end-user facing manuals REQUIREMENTS -5+ years experience directly managing software implementation projects; PMP certification is a plus -5+ years experience with marketing, sales, and customer service operations and strategies -5+ years experience in business analysis, implementation, or product support in CRM and Field Service systems -Microsoft CRM Integration Tools experience a plus -Microsoft Technical Certifications -Must have excellent time management and organizational skills, written and verbal communication skills, work well in teams, and instill customer confidence -Proficient in CRM Sales, Field Service, Project Service Automation functions -Extremely good understanding of Microsoft 365 Dynamics CRM product (entities, workflows and configuration) -Excellent in communication, documentation and articulation skills -Experience of functional analysis, gap-fit analysis and functional support -Knowledge and use of JavaScript, C#, .Net, SQL Server Integration Services -CRM SDK and Developers Toolkit -CRM and Field Service forms, screens, views, workflows and reports development -Experience in business systems such as ERPs a plus -Experience in Oil and Gas and/or manufacturing industry a plus BEHAVIORAL COMPETENCIES -Candidate?s ability to exhibit general organization, planning, efficient use of time management and scheduling skills preferred -Advanced written and verbal communication skills preferred TECHNICAL COMPETENCIES -Candidate familiar with Microsoft systems is preferred FACILITY/GROUP SPECIFIC RESPONSIBILITIES -Candidate is responsible for maintaining professional, positive and team focused business relationships Company Description Our Story JAB is a specialist recruitment consultancy operating in the global oil & gas industry. We are the preferred talent-partner to operators and service companies around the world. Our Values JAB has an unrivalled knowledge of the oil and gas industry and is a market leader in recruiting throughout the upstream life-cycle; Exploration ? Appraisal ? Development ? Production ? Decommissioning Our People Our expert consultant teams and resourcer teams specialise in the following disciplines; Our Expertise Subsurface & Wells Drilling & Completions Oilfield Services Subsea Process & Facilities EPCM Operations Business Support Functions Our Reach We are a trusted career-partner to oil & gas professionals around the world. We build enduring relationships, adding value and delivering a premier service to both company and professional across the globe. Our Assets Europe North America South America Asia-Pacific Middle-East Africa JAB Recruitment Human Energy Explorers Since 2002


• Location: Austin

• Post ID: 28062337 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018