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Posted: Monday, January 8, 2018 3:08 AM

Our name is new but you already know us. Legacy Wayne Fueling Systems is now part of Dover Fueling Solutions (DFS). Dover Fueling Solutions is comprised of the most trusted names in the fuel industry, we have been global leaders in driving innovation for more than 100 years. Dover Fueling Solutions will provide advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. Let's get this new chapter started.

Position Summary

The Bilingual (French and English languages) Technical Support Specialist will provide telephone support to customers and end-users, resolve customer issues by phone, chat, email and may dispatch Authorized Service Organizations to resolve issues in the field. Technicians may be assigned other support duties, including remote-connection support, specific account support, major account support handling and data analysis. Reports to Technical Support Supervisor.

Key Responsibilities

* Problem diagnosis with approach being determined, patient, and curious

* Provide problem resolution; create service request with proper coding

* Record all troubleshooting activities in service request

* Dispatch to Field; process incoming customer calls

* Responsible for data processing and information dissemination

* Interface with development and field support with an approach of teamwork

* Assignment to special projects and any other duties related to Technical Support

* Ability to speak with confidence, even tone and step through steps/set of guidelines to troubleshoot

Candidate Experience and Qualifications

* 6 months-2 years of experience of direct experience troubleshooting networks & node devices

* A+ Certification preferred

* Network+ Certification preferred

* Working knowledge of PC software such as Microsoft Word, Excel, Office

* Technical trouble shooting experience

* Remote trouble shooting experience

* Networking Experience

* Ability to read and interpret wiring diagrams

* Experience with Oracle

* Electronics background

Essential Functions

* Fluent English and French language skills; ability to effectively, clearly communicate utilizing the English and French languages for written and verbal correspondence.

* Technical, Electronic or Computer-related Associate's Degree or Certificate, preferred

* 2+ years Technical support, call center, customer support experience required if no degree or certificate

* Ability to read and interpret wiring diagrams

* Ability to listen, type and talk simultaneously

* Strong verbal communication skills

* Strong keyboarding skills (typing 40 wpm)

* Trouble shooting skills; including multi-tasking

* Ability to comprehend, analyze and present data effectively

* Ability to work various shifts, including weekends and holidays

* Must have Satisfactory Attendance

* Ability to work in multiple systems at one time (Oracle, Telephony, Sharepoint)

* Ability to sit for extended periods of time

* Ability to work in excess of 8 hours per day

* Fluent English and French language skills; ability to effectively, clearly communicate utilizing the English and French languages for written and verbal correspondence.

The information contained within this job description overview is not intended to be all-inclusive. Nothing in this job description restricts management or the company's ability to assign or reassign duties and/or responsibilities to or from this role at any time. This document is subject to change with or without notice.

Dover Fueling Solutions is an equal opportunity employer and affords equal employment opportunities to all employees and applicants regardless of race, color, religion, creed, age, gender, sexual orientation, genetic information, marital status, national origin, disability, or any other characteristic protected by federal, state, provincial or local law. Dover Fueling Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.



• Location: Austin

• Post ID: 28033917 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018