Home > Austin jobs > Austin computer/technical

Posted: Saturday, January 6, 2018 11:08 AM

Job DescriptionPosition SummaryThe Application Operations Engineer Manager is a senior-level engineer who is responsible for leading the Application Support and Configuration Specialist team while also contributing in the activity of supporting the organization’s production application by monitoring with the goal to assure the uptime of the application as well resolving escalated support tickets. The Application Operations Engineer Manager will ensure effective management and prioritization of the work load of these teams.Responsibilities and DutiesEssential Job FunctionsManage, Prioritize and guides the team to responds to incoming requests, tasks and issues.Create and maintain a centralize monitoring approach for all processes on the application support and configuration teams.Manage the teams who monitor critical systems and processes and ensure they take corrective action within SLA’sLead the team effort, and guide the direction in the following:Investigate server event logs to research root causes of production application incidentsTroubleshoot broken production application functionalityEnsure that application services are running and restart services as requiredQuery SQL databases to retrieve customer-submitted dataObserver and report trends in production issues and recommend application improvementsEdit XML data to resolve support tickets requiring changes to customer-submitted dataRecommend or develop automation tools to support repetitive production operations tasksRespond to on-call support requests when after-hours production issues are reportedDetermine which support tickets must be escalated to Level 4 (Developers)Review application code as appropriate to aid troubleshooting of recurrent issuesLead and mentor the team in expanding their skills into coding and automation of solutionsCoach and mentor team members to motivate help them grow.Working with the team leads:Ensure all new team members are trained and provide necessary advice and guidance.Organize regular cross training teach team members new or existing techniques and methods.perform regular appraisal of team member’s performance and devise strategies to help with improvement.Perform regular audit of logs to discover issues and proactively fix them.Work alongside other departments to achieve company goals and visions.Define new better methods of handling work within the department.Keep up with the company current technology stack as we move forward.Works closely with the internal Teams to work through customer and internal production issuesWorks closely with the development, database and DevOps team to ensure clear communication system or software issuesBe the Expert and Lead the troubleshooting efforts - develops technical solutions or runbooks related to system or software and software-related issues and fixesCreates standard procedures or runbooks for failures to ensures issues are resolved in a timely fashionEscalates urgent problems, communicating and gathering the resources required, and leads the effort to resolve the issueMaintains an up-to-date status on all projects and issues.Produce and maintain documentation of application environments, data-flows, and support processes.Other duties as assignedQualifications and SkillsSkills, Knowledge & AbilitiesExperience in software development: C#, .Net, SQL, Front End Technologies (CSS3, HTML5, JavaScript), XML, etc.Experience in debugging and working with existing code-basesExpertise in some legacy languages: ASP, VB, COM, legacy systems software setup and configurations, Older versions of SQL Server, etc.Experience working in Windows 2003/2008/2012/2016 serversExperience successfully troubleshooting systems and application issuesAbility to write advanced SQL queries to read, write, update data in response to changing situational requirementsJob RequirementsBachelor’s degree in IT, Computer Science or equivalent learned-on-the-job skills/experience2+ years in an Engineering Lead or Manager role4+ years’ experience in software developmentCompany DescriptionFile & ServeXpress, headquartered in Irving, Texas, focuses on providing attorneys with case, document and party management solutions that simplify the litigation workflow of a case. By offering electronic filing to courts, process service, secure document exchange among judges and attorneys, alert and notification tools, and a document repository, File & ServeXpress offers a complete litigation solution for the life of a case.


• Location: Austin

• Post ID: 28039752 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018