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Posted: Wednesday, January 17, 2018 8:28 AM

Job Description:/h3:
Customer Service and Sales Representative work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the companys products or services. They will communicate with internal and external customer accounts about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives will analyze, clarify, and resolve policy and account:related questions. The position of the Customer Service and Sales Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross:selling multiple lines. This action will generate greater retention within the agency as well as new business growth.
Core Job Duties Include (But Are Not Limited To):
:Professional and courteous demeanor
:Highly organized individual
:Customer service oriented
:Bilingual required
:Become licensed in Property and Casualty as well as Life, Accident and Health
:Determine customer requirements and expectations in order to help the customer identify specific products and solutions
:Solicit, sell and negotiate new business policies
:Review renewal business and identify appropriate follow:up action based on degree of change
:Cross:sell/up:sell products to existing customers
:Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
:Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers needs
:Perform risk analysis and underwriting
:Clients/Claims liaison
:Refer unresolved customer grievances or complex customer interactions to senior team member
:Monitor calling activity and production for agency marketers
:General customer service duties as presented
:Performs other duties as assigned
:Company Benefits
:Salary plus commissions
:Paid holidays
:Paid vacations


• Location: Austin

• Post ID: 27986587 austin is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018